Responsible for data processing The person responsible for processing the data is Oporto Soul, Lda, hereinafter referred to as Oporto Soul, with tax identification number 513770933. The head office contact details are as follows: Address: Rua do Bairro, 21 – 4515-480 Melres You can contact us via email geral@oportosoul.com or in writing to the address of the head office. Recipients of the Privacy Policy This privacy policy is intended for Customers, Suppliers, Partners, Users of the Booking Website and other external entities with whom Oporto Soul establishes relationships. How Oporto Soul obtains your personal data 3.1 Telephone Data considered personal of Customers, Suppliers, Partners, Users of the Booking Website and other external entities, provided through this communication channel. 3.2 Email Data considered personal of Customers, Suppliers, Partners, Users of the Booking Website and other external entities. 3.3 Booking Website Data considered personal (name, email, telephone, address, tax numbers, etc.) by filling in the contact form or by filling in the order submission fields. For what purpose do we process your data At Oporto Soul we will process your data in accordance with the provisions of the regulations in force on the protection of personal data, according to Regulation (EU) 2016/679 of April 27, 2016 (RGPD) and Laws No. 58/2019 and 59/2019, manually and/or automated for the following purposes: Respond to queries, doubts presented or any request made by email or through any of the contact forms available to you. Comply with legally established contractual obligations. The content of communications, such as products or services, will be customized according to the interests of the Customer. How long will we keep the data Oporto Soul will only keep your data while the contractual relationship lasts and there is a mutual interest and, subsequently, during the legally established deadlines for the resolution of possible responsibilities arising from it. In the event that there is a request for – and if legally possible – the deletion of your data, they will be deleted with the appropriate security measure to guarantee the pseudominization of the data or the total destruction of the same. Payment and invoicing data will be kept within the deadlines established by the respective economic/accounting and tax regulations. What legitimizes the processing of data Execution of the contract / Legal obligations With regard to transactions for the purchase/sale of services/products, the data collected are mandatory for their execution. In this sense, the interested party is obliged to provide the data necessary for its execution. If you do not provide us with this data, it will not be possible to carry out the commercial transaction. Consent Whenever Oporto Soul needs to use, store or process personal data, which are not strictly necessary for the established contracts or for purposes other than the initial ones, it requests your consent. The withdrawal of consent for the processing of additional data by the Customer will not condition the execution of the purchase and sale contract entered into between the Customer and Oporto Soul. Reply to ARCO rights Response to the exercise of ARCO rights, queries and complaints by the interested party. To which recipients can we transfer the data Oporto Soul does not sell, under any circumstances, data from Customers, Suppliers, Partners, Users of the Online Store and other external entities to third parties. Data may be made available to subcontracted companies that provide services to Oporto Soul. All of them have regularized access to this data with us for the purpose exclusively described here. We may also transfer the data to Public Administrations and Bodies, when required by tax, labor, Social Security or any other applicable regulations. Your data will be communicated in cases where it is necessary for the fulfillment of the contractual relationship established and in the cases provided for by law. International transfers of data to recipients located in countries outside the European Economic Area, including countries that provide a level of data protection equivalent to that of the European Union, are not envisaged. How does Oporto Soul protect your data Oporto Soul declares that it has adopted all the necessary technical and organizational measures to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration and/or access by unauthorized third parties. What are your rights in relation to personal data You have the following rights, which can be exercised via the email address geral@oportosoul.com: right of access You have the right to have your personal data confirmed at Oporto Soul, as well as access to your personal data that Oporto Soul has. Right of rectification You have the right to ask Oporto Soul to rectify personal data when they are inaccurate or to complete them when they are incomplete. Right to cancel/right to be forgotten You can ask us to delete personal data when, among other reasons, the data is no longer necessary for the purposes for which it was collected. Right of limitation You have the right to request the limitation of the processing of data, in which we will only keep them for the exercise or defense of claims. Right of portability You have the right to receive personal data in a structured, commonly used and machine-readable format, and to transmit them to another person in charge when processing is based on consent and is carried out by automated means. This right refers to the data provided by you. right of opposition You can object to personal data being processed based on a public or legitimate interest carried out by Oporto Soul, including the preparation of profiles. In such case, Oporto Soul will no longer process the data, except for compelling legitimate reasons or for the exercise or defense of any claims. Right to file a complaint You have the right to file a complaint with the National Data Protection Commission (CNPD). CNPD - National Data Protection Commission Rua de São Bento n.º 148-3º 1200-821 Lisbon Email: geral@cnpd.pt Oporto Soul undertakes to respond to your request as soon as possible and within a maximum period of one month.